We have a very simple philosophy at MegaChem (UK) Ltd, “If you’re not happy, then we’re not happy”.
We know that your happiness and continued trust comes from receiving excellent products, delivered when you want them and backed up by unrivalled levels of service, all at a reasonable cost. We know this because you have told us, and you have told us because we care enough about your business to ask what matters to you.
Understanding your product requirements is only part of what we are about. Knowing your current business needs and your plans for the future allows us to work with you in delivering excellence to your customers. This is not a philanthropic gesture, quite the opposite; we know that in supporting your efforts to satisfy your customers we will help you to grow and therefore help ourselves to grow also.
The MegaChem corporate values of Integrity, Transparency, Trust, Openness and Mutual Respect are at the core of our approach to business and focus our daily activities on growing with our customers by being a preferred partner.
Our sales team are dedicated to working with you to explore options and develop plans that meet your business needs. From our external salesforce to our internal customer support, supply chain and management, we all understand the importance of our roles in delivering a seamless, efficient and trustworthy source for your raw materials. As part of our ISO standards we regularly discuss our performance with our customers to ensure that we continue to meet or exceed all of your expectations.
We promise to deliver:
- Consistently high quality raw materials
- Priced as agreed, with no hidden extras
- Delivered on time
- Backed by strong technical support
- Supported by a dedicated sales and customer service team
To support our commitment to you we use a sophisticated IT infrastructure that is linked to our sister companies around the World, allowing us to deliver a first class, local service on a global basis. We really are big enough to deliver, but small enough to care.